FREQUENTLY ASKED QUESTIONS

PASS OFFICE - How do I contact?
BLACKOUT DATES - What are they?
TICKETS DURING BLACKOUT DATES - How do I get a ticket during pass blackout dates?
TICKETS FOR FRIENDS & FAMILY - How can my friends and family ski/snowboard at a discount?    

Purchase
BUY/RENEW SEASON PASS - How can I buy or renew my season pass?
SEASON PASS APPLICATION FORM - Where can I download the Season Pass Application Form?       
SECURE PURCHASING ONLINE - Will my pass purchase be secure?     
 CREDIT CARD CHARGES - What charges will apply to my credit card?
 AUTOCHARGE - What is it?
PASS PHOTO - How is it processed? Where can I get my photo taken?
SEASON PASS PICK UP - How do I get my Season Pass?

Policies
SEASON PASS POLICY - What is it?
COLLEGE SEASON PASS - What are the College Season Pass conditions?    


How do I contact the Pass Office?
Season Pass Office Contact Information
Northstar-at-Tahoe™ Resort: 530.562.2267, northstarattahoe@boothcreek.com, hours
Sierra-at-Tahoe® Resort: 530.659.7453 Ext. 208, vertplus.st@boothcreek.com, hours


What are the Blackout Dates for 2010.11 Season?
The Double Whammy® Value, Limited, Group, College and the Northstar® Resort and Sierra™ Resort ONLY passes are not valid the following dates:
December 26 - 31, 2010
January 15 - 16, 2011
February 19 - 20, 2011

Double Whammy Value passes are not valid the following Saturdays at Northstar Resort:
December 25, 2010
January 1, 8, 22, 29, 2011
February 5, 12, 26, 2011
March 5, 12, 19, 2011


How do I get a ticket during pass blackout dates?
Double Whammy Passholders can enjoy the benefit of getting an all day lift ticket for the afternoon rate during pass blackout dates. If the season passholder has signed up for the autocharge feature, they may ski/ride on the blackout dates without purchasing a paper lift ticket. The passholder's credit card assigned to the autocharge will automatically be charged the day's afternoon lift ticket price. If autocharge is not selected, the passholder must purchase a paper lift ticket before skiing/riding on the blackout date.


How can my friends and family ski/snowboard at a discount?
Bring a guest on the days your pass is valid and they will receive $10 off an adult all-day lift ticket (ages 23 - 69) or $5 off a young adult all day ticket (ages 13 - 22), excluding holiday blackout dates. Passholder must present pass with guest at ticket window. One discounted all-day lift ticket per passholder, applicable on day of visit only.


How can I buy or renew my season pass?
The fastest way to purchase or renew your Double Whammy Season Pass is online. Or, try one of three other convenient purchasing methods to suit your needs: by mail, phone, or in person.


Where can I download the Season Pass Application Form?
pdf_icon Download Season Pass Application and Liability Release Form. The Season Pass Application Form also can be found on the Double Whammy Rates page and Buy Now page.


Is purchasing my pass online secure?
Yes. We do not store your credit card number anywhere on our site. We use the latest secure servers, firewalls and internal security systems to prevent any breach.


What charges will apply to my credit card?
We send your credit card information securely to Cybercash, an industry leader online credit card processing firm. The card will be either accepted or declined. If it was a successful transaction, an order confirmation will be emailed to you which you may keep as a receipt.


What is Resort Autocharge?
Resort Autocharge is a free and convenient service offered to all pass holders. Amenities, lift tickets and more can be purchased with the season pass by linking a designated credit card to the pass. The credit card holder will receive regular statements from the credit card company for the charges made with their season pass. If the season passholder has signed up for the autocharge feature, they may ski/ride on the blackout dates without purchasing a paper lift ticket. The passholder's credit card assigned to the autocharge will automatically be charged the day's lift ticket price. If autocharge is not selected, the passholder must purchase a paper lift ticket before skiing/riding on the blackout date.  Please visit the  Resort Autocharge  page for more information.


How do you process my pass photo?
If you are a passholder from past years we can reuse the same photo. If you are not, or are in need of a new photo, you will need to come to the Northstar Resort Season Pass Office or Sierra Resort Season Pass Office to have your photo taken before we can process your pass. The season pass office will notify you if you need a new picture.

If you live in Sacramento, San Francisco, Bay Area or other Northern California areas, you can have your photo taken at Ground Zero Board Shop on Arden Way in Sacramento (2100 Arden Way #160). Visit us every Saturday starting September 26 - December 5 from 12:00 - 5:00 p.m.

A current liability and photo must be on file with the season pass office before the pass is reactivated or issued. Passholders may not wear helmets, hats, goggles or dark glasses in the photos.


When do I get my season pass?
Once your photo is taken and the pass is processed, you may pick-up your pass at the resort.


What is the Season Pass policy?


What are the College Season Pass conditions?
Driver's license/I.D., College I.D. and proof of a minimum of 6 class credits for the current semester/quarter required at resort to receive pass. No photo copies or faxes accepted. Student's name must appear on class enrollment form. No exceptions.